Shipping policy

At spiceskeralam.in, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details on processing, delivery timelines, and shipping charges.

1. Order Processing Time

All orders are processed within 12 hours after payment confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays)
  • During peak seasons or promotions, processing times may be slightly extended

Once your order is processed, it will be shipped using your selected shipping method.

2. Shipping Methods

We offer reliable shipping through trusted courier and logistics partners.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (if applicable)

Shipping options will be displayed at checkout based on your location.

3. Delivery Timeframes

Estimated delivery times vary based on your location:

  • Domestic Shipping (India): 6-8 Business days
  • International Shipping: 12-18 Business days

Please note that delivery times are estimates and may vary due to external factors.

4. Shipping Costs

Shipping charges are calculated based on your location, order weight, and selected shipping method.

  • Standard shipping: Calculated at checkout
  • Express shipping: Calculated at checkout (if available)

Any applicable shipping fees will be clearly displayed during checkout before payment.

5. Tracking Information

Once your order is shipped:

  • You will receive a confirmation email or SMS with tracking details
  • You can track your shipment using the provided tracking link

If you do not receive tracking information, please contact us at sales@spiceskeralam.in or medjgroup@gmail.com
.

6. Delivery Issues & Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Logistics or courier delays
  • High demand periods
  • Incorrect or incomplete shipping addresses

In case of delays, we will do our best to keep you informed.

If your order is significantly delayed or lost, please contact us at sales@spiceskeralam.in or medjgroup@gmail.com for assistance.

7. International Shipping

We offer international shipping to selected countries.

  • Delivery timelines: 12-18 BUSINESS DAYS
  • Shipping charges vary based on destination and weight
  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country

Customs processing times may affect delivery schedules and are beyond our control.

8. Incorrect Address

Please ensure that your shipping address is accurate at checkout.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer
  • If you need to update your address, contact us immediately at sales@spiceskeralam.in or medjgroup@gmail.com after placing your order

9. Contact Information

For any shipping-related questions or concerns, feel free to contact us:

Email: sales@spiceskeralam.in or medjgroup@gmail.com

Website: www.spiceskeralam.in

This policy keeps things transparent, professional, and reassuring, which is especially important for first-time buyers and international customers.