Refund policy

At www.spiceskeralam.in, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging
• The item must be in the same condition as received
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 24 hours of receiving your order.

Any requests made after this period may not be eligible for a return or refund.

3. Refund Process

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method

Refund Timing:
Refunds are typically processed within 2 working days after approval, depending on your payment provider.

4. Exchanges

We offer exchanges in the following cases:

• You received a defective or damaged product
• You received the wrong item

To request an exchange, please contact us at sales@spiceskeralam.in or medjgroup@gmail.com with your order details and supporting images (if applicable).

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

• Please contact us within 24 hours of delivery
• Share clear photos or videos of the issue
• We will arrange a replacement, exchange, or full refund at no additional cost

Your satisfaction is our priority, and we will resolve such issues promptly.

6. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Perishable goods (including food items like spices once opened)
• Items purchased on clearance or special discounts (if applicable)
• Gift cards (if applicable)

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• Original shipping charges (if any) are non-refundable
• We recommend using a trackable shipping method, as we are not responsible for lost return shipments

8. How to Initiate a Return

To start a return or exchange, please contact us at:

Email: at sales@spiceskeralam.in or medjgroup@gmail.com
Include your order number and reason for return in your message.

9. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page.

This policy is designed to be fair, transparent, and trust-building, which is especially important for first-time buyers of food products like spices.